Service Administration Officer

We are looking for a highly motivated, organised, and proactive Service Administrator to join our expanding London team. This role will provide administrative and operational support to our 12 Extra Care and Supported Living services spanning Brent, Harrow, and Bromley.

The role will be based at Klute Apartments in Harrow, but the role holder will be regularly visiting all the services in Brent and Harrow, with travel to Bromley required on occasions. You will provide efficient support to services dedicated to supporting adults with learning disabilities, as well as older people with a range of support needs. You will also work closely with the Area Manager in line with the needs of the organisation.

Duties will include (but not limited to):

• Maintaining the client files in line with CQC standards including creating and updating staff files and documentation.
• Assisting Registered Managers with additional administration support during and prior to CQC and Local Authority inspections.
• Taking minutes at a variety of different meetings (including HR investigations and disciplinary hearings).
• Providing support to managers to complete internal audits and spot checks when required.
• Assisting in setting up local training facilities.
• Getting involved in client activities when required.

You will receive visible and supportive management from our team and the opportunity to gain valuable experience in the health and social care and not-for-profit sector in this fulfilling and varied role.

This role will suit someone with loads of gumption and enthusiasm who relishes a new challenge each day. The role requires excellent attention to detail, as well as the ability to multitask to complete competing deadlines. The skills to accurately input data onto databases, minute meetings, and use Microsoft Word, Excel, and Outlook are essential. You will enjoy working as a team as well as using your initiative and working independently. An excellent standard of verbal and written English is essential as well as an interest in working in the not-for-profit/health and social care sector.

We welcome the opportunity to have a chat about the role so please contact Laura Newcombe, Area Manager on or email

Vacancy Reference Number: 97050

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number.

Benefits of working with Creative Support include a probationary bonus, pension contributions, 33 days Leave and company paid enhanced DBS.

We are a passionate, inclusive, and anti-racist organization – Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award.

Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship and we are unable to accept applicants with Skilled Worker Visas.